Last updated: May 2026
At Pharma Pharma, we aim to provide high-quality medical, healthcare, and professional equipment. If you are not fully satisfied with your purchase, please review our returns policy below.
We accept returns on eligible products within 28 days of delivery, subject to the conditions outlined in this policy.
To qualify for a return, products must:
We reserve the right to inspect all returned items before approving a refund or exchange.
All returns must be reviewed and approved by Pharma Pharma before products are returned.
Before returning any item, please contact us with:
Unauthorised returns may be refused.
Returns must be requested within 28 days of delivery.
Requests made outside this period may not be eligible for return or refund approval.
Unless a product is faulty, damaged, or supplied incorrectly:
Due to the size and nature of some medical and furniture products, return shipping costs may be significant.
We strongly recommend using a tracked and insured delivery service for returns.
If your item arrives:
please contact us as soon as possible after delivery.
Where applicable, we may request:
Depending on the situation, we may offer:
Approved faulty or warranty-related returns may qualify for return shipping assistance.
Certain products may not be eligible for return, including:
We reserve the right to refuse returns that do not meet our return conditions.
Approved refunds will be processed after:
Refunds may be issued:
Refund processing times may vary depending on payment provider and banking times.
Products covered under warranty may follow a separate assessment and repair process.
In some cases:
Please refer to our Warranty Policy for additional information.
For all return requests or return-related enquiries, please contact:
PHARMA PHARMA LTD
10 Nelmes Road
Hornchurch
England
RM11 3JA
Email: info@pharmapharma.co.uk
Telephone: (+44) 01268 203353
