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Terms & Conditions

Last updated: May 2026

Welcome to Pharma Pharma. These Terms & Conditions govern your use of our website and the purchase of products from us. By using this website or placing an order, you agree to these Terms & Conditions.

1. About Us

This website is operated by PHARMA PHARMA LTD.

Registered Address:
10 Nelmes Road
Hornchurch
England
RM11 3JA

Email: info@pharmapharma.co.uk

Telephone: (+44) 01268 203353

Throughout these Terms & Conditions, “we”, “our”, and “us” refer to PHARMA PHARMA LTD.

2. Products & Product Information

We supply medical, healthcare, aesthetic, and professional furniture and equipment within the United Kingdom.

We aim to ensure that all product descriptions, specifications, dimensions, colours, and images are accurate. However:

  • product images are for illustrative purposes only
  • colours and finishes may vary slightly
  • product specifications may change without prior notice
  • manufacturers may update products or packaging from time to time

All products are subject to availability.

3. Orders & Acceptance

Placing an order through our website does not constitute acceptance of the order.

All orders are subject to:

  • stock availability
  • pricing verification
  • delivery availability
  • order review and acceptance by us

We reserve the right to:

  • refuse or cancel any order
  • limit quantities
  • request additional verification before dispatch

If an order cannot be fulfilled, we will contact you using the information provided during checkout.

4. Pricing & VAT

Unless otherwise stated:

  • all prices displayed on the website are exclusive of VAT
  • VAT is calculated and added during checkout
  • delivery charges are calculated separately

We take reasonable care to ensure pricing accuracy. However, in the event of:

  • pricing errors
  • incorrect product information
  • supplier pricing changes
  • technical/import errors

We reserve the right to:

  • cancel the order
  • refuse the order
  • refund any payment made

before dispatch.

5. Payments

We may offer payment methods including:

  • credit/debit card payments
  • bank transfer
  • PayPal
  • other payment providers

Available payment methods may change without notice.

Orders will not be processed or dispatched until payment has been successfully received and verified.

6. Shipping & Delivery

We currently deliver within the United Kingdom only.

Delivery times shown on the website are estimates only and may vary depending on:

  • stock availability
  • manufacturer lead times
    courier delays
  • made-to-order products
  • external logistics factors

Some products may require extended delivery times due to manufacturing or supplier availability.

We are not liable for delays outside our reasonable control.

Risk of loss or damage passes to the customer upon delivery.

7. Returns & Cancellations

We accept returns within 28 days of delivery, subject to the conditions below:

Returned products must:

  • be unused
  • be in original packaging
  • be in resalable condition

Customers are responsible for return shipping costs unless:

  • the item is faulty
  • the return relates to a warranty issue
  • the incorrect item was supplied

We reserve the right to:

  • inspect returned items
  • refuse returns that do not meet our return conditions
  • apply deductions where products are damaged or incomplete

Certain products may be non-returnable, including:

  • custom-made items
  • made-to-order products
  • special-order products

8. Warranty

Unless otherwise stated, products supplied by Pharma Pharma include a 12-month warranty.

Warranty coverage may include:

  • manufacturer-backed warranty
  • Pharma Pharma support and assistance

Warranty does not cover:

  • accidental damage
  • misuse
  • improper installation
  • neglect
  • unauthorised modifications
  • normal wear and tear

Warranty claims may require:

  • proof of purchase
  • product images
  • return inspection

In some cases, products may need to be returned to base for inspection or repair.

9. Limitation of Liability

To the maximum extent permitted by law, PHARMA PHARMA LTD shall not be liable for:

  • indirect losses
  • consequential losses
  • loss of profits
  • business interruption
  • delays caused by third parties

Nothing in these Terms & Conditions excludes liability for:

  • death or personal injury caused by negligence
  • fraud or fraudulent misrepresentation
  • any rights that cannot legally be excluded under UK law

10. Privacy

We process personal data in accordance with our Privacy Policy.

By using this website, you consent to the collection and use of information as described in our Privacy Policy.

11. Governing Law

These Terms & Conditions are governed by the laws of England & Wales.

Any disputes arising from the use of this website or purchases made through it shall be subject to the exclusive jurisdiction of the courts of England & Wales.

12. Contact Information

For questions regarding these Terms & Conditions, please contact:

PHARMA PHARMA LTD
10 Nelmes Road
Hornchurch
England
RM11 3JA

Email: info@pharmapharma.co.uk

Telephone: (+44) 01268 203353