Your Basket:

Privacy Policy

Last updated: May 2026

At Pharma Pharma, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or purchase products from us.

1. About Us

This website is operated by:

PHARMA PHARMA LTD
10 Nelmes Road
Hornchurch
England
RM11 3JA

Email: info@pharmapharma.co.uk

Telephone: +44 (0)1268 203353

Website: PharmaPharma.co.uk

Throughout this policy, “we”, “our”, and “us” refer to PHARMA PHARMA LTD.

2. Information We Collect

We may collect and process the following information:

  • name
  • billing address
  • shipping address
  • email address
  • telephone number
  • account information
  • order and transaction details
  • IP address
  • browser/device information
  • website usage information

Information may be collected when you:

  • place an order
  • create an account
  • contact us
  • subscribe to updates
  • use our website

3. How We Use Your Information

We use your information to:

  • process and manage orders
  • provide customer support
  • arrange delivery
  • communicate about orders or enquiries
  • improve website functionality and performance
  • prevent fraud and misuse
  • comply with legal and accounting obligations

We may also use website analytics and tracking technologies to improve user experience and marketing performance.

4. Orders & Transactions

When you place an order through our website, we collect the information necessary to:

  • process payment
  • arrange shipping
  • manage returns and
  • warranty requests
  • maintain order records

Orders may be reviewed manually for fraud prevention, verification, or operational purposes.

5. Payment Providers

Payments may be processed through third-party payment providers including:

  • Stripe
  • PayPal
  • banking/payment platforms

Payment providers may collect and process payment information in accordance with their own privacy policies and security procedures.

Pharma Pharma does not store full card payment details on its servers.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • improve website performance
  • remember user preferences
  • maintain shopping cart functionality
  • analyse website traffic
  • support analytics and marketing activities

Third-party services such as Google Analytics or advertising platforms may also use cookies or tracking technologies.

You can control cookie preferences through your browser settings.

7. Sharing Your Information

We may share information with trusted third parties where necessary to operate our business, including:

  • payment providers
  • couriers and delivery companies
  • website and hosting providers
  • analytics and marketing platforms
  • technical service providers

We do not sell your personal information to third parties.

8. Data Retention

We retain customer and transaction information for as long as necessary to:

  • fulfil orders
  • provide customer support
  • comply with legal, tax, and accounting obligations
  • resolve disputes
  • maintain business records

9. Your Rights

Under UK data protection laws, you may have the right to:

  • request access to your personal information
  • request correction of inaccurate data
  • request deletion of personal data
  • object to certain processing activities
  • request export of your data

To make a privacy-related request, please contact us using the details below.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against:

  • unauthorised access
  • misuse
  • loss
  • disclosure
  • alteration

However, no internet transmission or storage system can be guaranteed to be completely secure.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Please review their privacy policies separately.

12. Changes To This Policy

We may update this Privacy Policy from time to time to reflect:

  • legal requirements
  • operational changes
  • website improvements
  • service updates

The latest version will always be available on this page.

13. Contact Us

For privacy-related enquiries, please contact:

PHARMA PHARMA LTD
10 Nelmes Road
Hornchurch
England
RM11 3JA

Email: info@pharmapharma.co.uk

Telephone: +44 (0)1268 203353